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BANKING - FRONTLINER - CALL CENTER
GENERAL BUSINESS, NETWORK, ORGANIZATION
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BANKING PRODUCTS AND SERVICES
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BANK POLICY AND OFFICE ETHICS
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FUNDING: DEPOSIT, SAVING, INVESTMENT, ETC
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CREDIT: CORPORATE, COMMERCIAL AND CONSUMER
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SERVICE: CASH MANAGEMENT, CLEARING, TRANSFER, ETC
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BASIC OPERATIONS
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INTRODUCTION TO BANKING OPERATION
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CURRENT ACCOUNT (GIRO)
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SAVINGS ACCOUNT (IDR)
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CLEARING SYSTEM
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SAVINGS ACCOUNT (FOREX)
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REAL TIME GROSS SETTLEMENT (RTGS)
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INKASO/COLLECTION
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SERVICE QUALITY STANDARDS
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CUSTOMER SERVICE EXCELLENCE
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ETHICS AND MORALS
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BUSINESS ETIQUETTE
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EFFECTIVE COMMUNICATION
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POWER OF INFLUENCING
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EFFECTIVE WORKPLACE RELATIONSHIPS
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MOTIVATION TRAINING
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TEAM MANAGEMENT
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TEAM BUILDING
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